“It's always a pleasure working with Sysop.”
Simon Purvis - SiTech Consultancy Services
Course: ITIL4 Foundation - 05/03/2019
“Thank you very much. I love coming here (even if not that often).”
Mandy Heath - Freelink IT
Course: ITIL4 Foundation - 05/03/2019
“Very pleasant instructor, through, in depth revision.”
Brian Rawlinson - Wirral University Teaching hospital
Course: ITIL Foundation Revision workshop - 07/03/2019
“Very impressed, good training.”
Daniel Llloyd - Laterooms.com
Course: ITIL Overview - 14/12/2018
“Ian was a very good teacher and didn't make it boring. He kept the class interested.”
Daniel Hufton - Wirral NHS
Course: ITIL Foundation Revision workshop - 11/10/2019
“Great facilities; good course pace and involvement by people & tutor on the course.”
Lisa Guest - Wincanton
Course: ITIL Service Operations - 17/09/2018
“I have really enjoyed the course. I thought the trainer Mark was brilliant, he obviously has a lot of knowledge on the subject and I liked the way he explains things to the group.”
Kimberley Lee - YBS
Course: Software Asset Management Essentials - 10/09/2018
“I feel that I have the confidence to follow a more formal approach to SAM. I have a better understanding of the SAM framework & how to apply this within my organisation.”
Sara James - Pinsent Masons
Course: Software Asset Management Essentials - 10/09/2018
“It was perfect. Thank you I learned a lot. I really did like the interaction and experience sharing during the course.”
Cinzia Biondi - eu-LISA
Course: Service Offerings & Agreements - 20/08/2018
“I always have a good experience with Sysop. Very professional approach.”
David Ormrod - Shell Research Ltd
Course: Business Relationship Management Professional - 02/07/2018
“Sysop have developed a fun, friendly, productive delivery approach for learning.”
Helen Mullinder - Sellafield
Course: Planning, Protection & Optimisation - 12/03/2018
“Ian was a really good tutor, engaging and helpful. Very good experience & helped apply real life situations to examples to help better understanding of ITIL.”
James Lee - North West Ambulance Service NHS Trust
Course: ITIL Foundation - 27/11/2017
“Appreciated the friendly, professional approach. Lunches and facilities excellent – thank you.”
Glenn Carter - Daytona365
Course: ITIL Service Offerings & Agreements
“Very informative with lots of ideas to put into practice. Ian knew his subject matter well and demonstrated it perfectly.”
Patrick Shaw - AO Retail
Course: CSI Workshop - 08/11/2017
“Ian is great, very informative and kept me interested all day. The best comfy seat sat on a course plus the hot chocolates were lovely – it’s the little things that make a big difference.”
Emma Jones - Merseyside Police
Course: CSI Workshop - 08/11/2017
“Course was very informative and well delivered, was really useful for me and my team and will definitely look at implementing some of the CSI process.”
James Mara - AO Retail
Course: CSI Workshop - 08/11/2017
“Andy has been fantastic! Answered all our questions and made the material relatable & easy to understand.”
Kelly Phillips-Humphreys - BAE Systems
Course: ITIL Service Design - 02/10/2017
“Just to say a massive thank you for taking me on the ITIL journey successfully. I know I did it the hard way by spreading all the courses out (trust me !!!!). I know I wouldn’t have succeeded without the help, guidance and support from yourselves as not only have I been successful but all the courses have been immensely useful and interesting (apart from the exams !!!!) which is a testament to your professionalism and approach. Thank you so much again and hopefully I might manage something else with yourselves and can thank you in person. Immense thanks once again. ”
Charles Adams - Rochdale MBC
Course: Managing Across the Lifecycle - 30/10/2017
“Thanks a lot to Mr Ian McDonald for his valuable session its more informative and he is a knowledgable and good wisdom. Thanks again for Sysop for having Ian.”
Devarajan Ramamorrthy - Salford Royal NHS Foundation Trust
Course: ITIL Foundation - 02/03/2017
“Enjoyed the course very much. Trainer was very knowledgable and used plenty of real-life scenarios / examples to explain the concepts which helped my understanding.”
Waheeda Rehman - University of Huddersfield
Course: ITIL Foundation - 19/04/2017
“Course trainer was very good and clear and explained things clearly with lots of experience stories to back up what [he was] saying. Although the content was a lot to learn in 2 1/2 days most of it was relevant.”
Gillian Webster - University of Huddersfield
Course: ITIL Foundation - 19/04/2017
“I found the course ulimately quite useful. It has highlighted some inadequacies in my own activities, which I will now endeavour to address, those of my dept (on which I can now advise) and also indicated the absence of a certain discipline that I shall investigate and maybe encourage.”
Steve Bekus - University of Huddersfield
Course: ITIL Foundation - 19/04/2017
“As I was the only one [on this course] I was concerned about the lack of group discussion and exercises. Tutor [Andy Wright] was great though! Thanks.”
Anwar Hussain - University of Huddersfield
Course: ITIL Service Operation - 15/02/2017
“Great course today - really useful, delivered really well!”
Mick Southern - GB Group plc
Course: ITIL Overview - 17/02/2017
“[The ITIL Overview] was a very good introduction. I'm encouraged to proceed with further development. Interesting case studies and examples. I can see how it fits my role.”
Shaun Gazey - DHL
Course: ITIL® Overview - 05/01/2017
“Mark is an excellent trainer. He really cares for his trainees. Good pace to the course [SDI Service Desk Manager], lots of encouragement to participate. [He] has a fantastic technique for explaining further by using real examples that can be understood and translated into my own work environment. Thank you, a real pleasure attending the course.”
Claire Myers - United Utilities
Course: Service Desk Institute - Managers - 12/12/2016
“There was a lot of content to cover in this course [SDI Service Desk Manager]. Mark was an excellent tutor who was friendly, personable and brought the course to life by using his own real life experiences. I found this to really help when taking information on board.”
Joe Dickinson - Late Rooms
Course: Service Desk Institute - Managers - 12/12/2016
“Experienced and knowledgable trainer. Engaging & good usage of real-world examples.”
Dan Eve - Old Mutual plc
Course: ITIL® Service Operation - 17/10/2016
“I really enjoyed [the Apollo 13] course. It was very interactive and I think it will help our IT team understand the benefits of ITIL processes.”
Emma Beadles - Insolvency Service
Course: Apollo 13 - 13/10/2016
“Excellent morning. Valued experience. It will make me look at ITIL & Sysop again.”
Michael Sheehy - Manchester City Council
Course: ITIL Overview - 22/02/2019