Call one of our training advisors: 01706 361110
ITIL® official syllabus courses and other core publications exist to educate participants about IT Best Practice – teaching them the content of the official guidance and testing their learning by examination.
The courses concentrate on “the what”, rather than “the how” of IT service management best practice.
Sadly, all too often when the focus is on the official syllabus, students return to the workplace under-equipped to deal with the challenges of bringing about change and putting the theory into practice.
Sysop firmly believes that the primary purpose of training is to change behaviour in the workplace.
We carry that purpose into the classroom in the delivery of our IT Best Practice examination courses and into our overall product set.
That means we offer practical workshops tailored to the specific needs of our client organisations.
But don't just take our word for it - take a look at what our students say...
“ Excellent Course and delivered well by Stuart. Great pace, interactive and well presented.”
“The facilities and materials are excellent and Stuart wasa brilliant trainer always putting things into real terms. Stuart explained really well and was very patient which I appreciated. For me to have gained the understanding I have means Stuart is a marvelous trainer.”
“Online Learning - Course: ITIL v3 Foundation Certificate (CBT) How did you find the presentation of the course material? Well structured and the narrative was clear, concise and easy to understand, the slides were informative and the length of each presentation was about right How did you find the presentation of the course material? Well structured and the narrative was clear, concise and easy to understand, the slides were informative and the length of each presentation was about right Did you enjoy the course? I did and I look forward to doing some of the next level courses in the near future How easy did you find our website was to navigate? Very easy to navigate round and find what I needed Were you satisfied with the course overall? Have already recommended this course to others ”
“Stuart, Michelle, Thank you both again for the end phase review report. As discussed, our efforts in the immediate future will be focused around the implementation of the various modules of ‘Service Now’, in support of our service management processes guided by the work undertaken by Sysop and the resulting outputs. We are extremely pleased with the results of the work undertaken by Sysop and feel that the recommendations you have made and roadmap for success will help us improve our services greatly, now this engagement is ended. I wish Sysop success in your future dealings with the organisations emerging out of Greater Manchester PCTs. ”
“The questions were challenging and I was unsure if I gave them what they wanted. Your preparation, practice questions and material were the key I think, many thanks.”
No actors mouthing a script they don't understand. No irritating and distracting cartoons. Instead,a fully qualified ITIL professional explaining things as they are.
Your Course will run as scheduled.
You will pass your exam.
We will protect your training investment.
We are pleased to announce a major extension to our tutor-led service management portfolio. We now offer SDI Service Desk courses from our Heywood (Manchester) training HQ.