ITIL® official syllabus courses and other core publications exist to educate participants about IT Best Practice – teaching them the content of the official guidance and testing their learning by examination.
The courses concentrate on “the what”, rather than “the how” of IT service management best practice.
Sadly, all too often when the focus is on the official syllabus, students return to the workplace under-equipped to deal with the challenges of bringing about change and putting the theory into practice.
Sysop firmly believes that the primary purpose of training is to change behaviour in the workplace.
We carry that purpose into the classroom in the delivery of our IT Best Practice examination courses and into our overall product set.
That means we offer practical workshops tailored to the specific needs of our client organisations.
But don't just take our word for it - take a look at what our students say...
“ Excellent Course and delivered well by Stuart. Great pace, interactive and well presented.”
“One of the most enjoyable, beneficial and rewarding courses I have ever attended.”
“It was perfect. Thank you I learned a lot. I really did like the interaction and experience sharing during the course.”
“Sysop have developed a fun, friendly, productive delivery approach for learning.”
“I'd like to thank Sysop for another great course. (Service Operation) John (Allder) did an excellent job in delivery and I look forward to the next one (although I'll wait to see my exam result before booking anything!) The exam was tougher than I'd expected but fingers crossed I've come through it! ”