The available education courses help provide a theoretical understanding, potentially across a broad range of related areas, with the successful completion of the associated examination providing confidence in an individual’s level of understanding and investment in their career.
However no specific attention is given to how the individual takes the theory and practically applies it to the organisation they represent.
Broadly speaking the cost to send one person on 4 or 5 days of public scheduled training is the same as an IT Service Management expert providing a one-day workshop on company premises, to a team of people, with the specific focus of one particular area, incorporating company specific messages and with a practical comparison of the theory against actual IT Operations. The benefits obtained for an organisation are therefore of much greater value.