ITIL® 4 - FAQs

ITIL4 Module

ITIL 4 Specialist: Create, Deliver and Support

Target Audience

• Individuals managing the operation of IT-enabled services
• Individuals responsible for the delivery of products and services, including development, deployment and monitoring and support
• Individuals responsible for assuring that services are delivered and supported according to agreed levels

Example Job Titles

IT Operations Manager; Service Desk Manager; Development Managers; Developers; Infrastructure Operations Engineer; Change and Release Manager; Incident Manager; Problem Manager; Service Transition Manager; Application Operations Engineer; Availability Manager; IT Coordinator; Network Systems Administrator; IT Support Manager; Technical Support Engineer; Information Security; Data Center Support Specialist

ITIL4 Module

ITIL 4 Specialist: Drive Stakeholder Value

Target Audience

• Individuals responsible for managing and interfacing with stakeholders
• Individuals that design and manage customer journeys and experiences
• Individuals that are responsible for fostering relationships to obtain value realisation
• Individuals that work closely with customers to manage

Example Job Titles

Business Relationship Manager; Enterprise Architect; Project Manager; Supplier Relationship Manager; UX/CX Designer; Service Level Manager; Customer Success Manager; Scrum Master; IT Solutions Manager; Contract Manager; Enterprise Architect; Vendor Manager; Demand Manager

ITIL4 Module

ITIL 4 Specialist: High Velocity IT

Target Audience

• Individuals working in or migrating to delivery of digital products and services
• Individuals working in or migrating to highly automated environments
• Individuals working in or migrating to lean, agile or DevOps ways of working

Example Job Titles

Service Designer; Release Manager; Cloud Architect; DevOps Engineer; Software Developer; Automation Specialist; Test Engineer; Scrum Master; Business Transformation Manager; Applications Engineer; Cloud Software and Network Engineer; IT Operations Manager

ITIL4 Module

ITIL 4 Strategist: Direct Plan and Improve

Target Audience

• Individuals responsible for planning, reviewing and improving products and services
• Individuals responsible for planning work, improving products, or managing organizational change
• Individuals responsible for interfacing with governance, risk and compliance

Example Job Titles

Continuous Improvement Manager; Change Manager; Capacity Manager; IT Operations Manager; Cloud Architect; Enterprise Architect; Service Portfolio Manager; Service Designer; Risk Manager; Information Security and Compliance Manager; Cloud Systems Engineer

ITIL4 Module

ITIL 4 Leader: Digital and IT Strategy

Target Audience

• Directors, Heads of, aspiring CxOs looking for guidance to set IT/digital strategy.

Example Job Titles

Directors, Heads of, aspiring CxOs, CIOs

In short, the answer is no. There was an ITIL Managing Professional Transition module when ITIL4 was first launched. The Transition module converted was a 5-day course which covered the differences between v3 and 4 and was available to anyone who has 17 credits from the old v3 qualification scheme. This course was retired in June 2022 rendering any qualifications prior to ITIL4 redundant as far as contribution to the current scheme is concerned.

Any ITIL qualification will now expire after 3-years from the day the qualification was achieved unless the candidate:

• Resits and passes the original exam.
• Attends and passes another ITIL qualification course in which case all ITIL qualifications held will be extended for a further 3-years
• Accumulates points via the PeopleCert Continual Professional Development (CPD) scheme.

You can find further details of these options here.

ITIL Master is achieved by combining three ITIL qualifications together:

• ITIL Managing Professional
• ITIL Strategic Leader
• ITIL Practice Manager

An example of the courses a candidate might attend to achieve this are:

• ITIL4 Foundation
• ITIL4 Create, Deliver & Support
• ITIL4 Drive Stakeholder Value
• ITIL4 High Velocity IT
• ITIL4 Direct, Plan & Improve
• ITIL4 Digital & IT Strategy
• ITIL4 Maintain, Support & Fulfil