IT Best Practice Specialists

Improving IT Services Through Expert Training & Consultancy

We help our clients improve their IT Services by developing people, skills and processes. A family business with 40+ years helping organisations achieve best practice.

View Our Courses Our Consultancy Services

Strategy session: team working on process improvement

40+ Years Experience

15,000+ Delegates Trained

93% Satisfaction Rate

ATO PeopleCert Accredited Training Organisation

Why Choose SYSOP

Three Reasons to Train With Us

Accredited courses, bespoke workshops and practical consultancy that turn learning into measurable improvements in the workplace.

Accredited Examination Courses

Accredited, exam-based courses in IT Service Management, Project Management and industry best practice. We manage every detail—from booking and learning materials to delivery, examinations and post-course support—so delegates can focus on achieving their qualification.

View Our Courses

Practical, Results-Focused Approach

We understand that investment in training must deliver value in the workplace. Alongside accredited courses, our bespoke workshops and consultancy help organisations turn learning into practical, measurable improvement.

Flexible Training

A Personal, Supportive Experience

Whether we’re supporting an individual pursuing a qualification or helping an organisation improve, we’re committed to achieving the best possible outcome. As a family-run business, we provide attentive, personal support throughout.

The SYSOP Difference

Training

Accredited Certification Courses

Our accredited courses—including ITIL®, PRINCE2®, Agile and more—are delivered by experienced consultant-trainers who bring real-world organisational expertise to every session. Delegates gain more than exam preparation: they learn how to apply best practice confidently in the workplace.

Browse All Courses

Consultancy

Turning Knowledge Into Lasting Improvement

Our consultancy and bespoke workshops help organisations put best practice into action. From Service Improvement Planning to Planning for ITSM, we combine practical guidance with 40 years of experience to deliver meaningful, measurable improvements in the workplace.

Explore Consultancy

Our Courses

Most Popular Training Courses

Accredited courses delivered by expert consultant-trainers with real industry experience. Available virtual, face-to-face and e-learning.

ITIL® Foundation

ITIL® Foundation (Version 5)

The ITIL® Foundation (Version 5) course introduces the key concepts of digital product and service management and provides a common language for effective IT service management across organizations. This course offers a clear overview of the ITIL framework, including its guiding principles, core…

Virtual e-Learning e-Learning+

IT Service Management Foundation

SIAM® Foundation

This SIAM® Foundation certification program covers themes such as potential benefits as well as the challenges and risks of implementing Service Integration and Management (SIAM). It tests a candidate’s knowledge and understanding of the terminology and the core principles. Service…

Virtual e-Learning

Bundle Service Desk & IT Support Foundation Practitioner

Modern IT Leader Capability Programme

Leading a modern IT support organisation requires more than an understanding of Service Management frameworks. Managers must also develop the leadership, operational and customer-focused capabilities needed to deliver high-performing support services.

Virtual

Project Management Foundation

PRINCE2® Project Management Foundation (Version 7)

PRINCE2® Project Management Foundation (Version 7) introduces the principles, practices and processes that underpin the PRINCE2 project management method.

Virtual e-Learning e-Learning+

View All Courses

The SYSOP Difference

Why Organisations Choose SYSOP

Since 1985, we have helped individuals and organisations understand industry best practice and apply it in the workplace—improving service delivery and supporting wider business goals.

01
Experienced consultant-trainers Our trainers bring first-hand experience from roles within IT organisations and consultancy assignments, combining subject knowledge with valuable practical insight.
02
Support beyond certification Our accredited courses, bespoke workshops and consultancy work together to help organisations turn learning into practical improvements.
03
Focused on workplace improvement We believe training should do more than prepare delegates for an examination. Our approach helps people apply what they learn and make a meaningful difference at work.
04
Personal support throughout As a family-run business, we take pride in looking after our delegates before, during and after their course.
05
Accredited Training Organisation We are accredited to deliver ITIL® and PRINCE2® qualifications through PeopleCert, together with EXIN-accredited courses and other professional certification programmes.

"I take it we all passed ... yippeeeeee. I honestly couldn't believe it when I got the results, I found the exam really tough and was convinced I hadn't passed so it was a real confidence boost to get the result. I thoroughly enjoyed the course and fed this back to my boss straight away. Thank you ever so much for all your support and such great training style."