In partnership with PeopleCert, we offer ITIL®4 Drive Stakeholder Value e-learning and e-learning+ training. Included in this package are the following: Official ITIL4 Drive Stakeholder Value eBook Exam voucher inclusive of web-proctoring service 6 months access to... READ MORE
(Prices exclude VAT which will be added at the prevailing rate.)
In partnership with PeopleCert, we offer ITIL®4 Drive Stakeholder Value e-learning and e-learning+ training. Included in this package are the following:
ITIL4 Drive Stakeholder Value e-Learning+ (click here for more details)
To drive stakeholder value, all stakeholders must contribute to the co-creation of service value. The Drive Stakeholder Value course aims to guide stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services. It will discuss the main steps of a customer journey, providing guidance on how to co-create the most valuable journey. The course therefore focuses on activities related to accepting Demand, Engaging with Stakeholders and realizing Value.
The purpose of the ITIL 4 Drive Stakeholder Value Qualification is:
The purpose of the ITIL 4 Drive Stakeholder Value Examination is:
The target audience for this qualification is:
Understanding Stakeholder Needs And Expectations
Identify, assess and prioritise the needs and expectations of various stakeholders, including customers, employees, partners and regulators.
Customer Experience Management
Gain a deeper understanding of the principles of creating and maintaining a positive customer experience.
Service Relationships
Learn how to effectively manage relationships with a variety of stakeholders, including customers, users, suppliers and partners.
Value Co-creation
Explore the concept of value co-creation, where value is not just delivered to customers but created collaboratively with them.
Service Level Management
Learn how to establish, monitor and report on service levels to ensure that they meet stakeholder requirements and agreements.
Service Metrics And KPIs
Understand how to define and use KPIs and metrics to measure, report and improve service performance, customer satisfaction, and value.
Customer Journey Mapping
Explore techniques for mapping the customer journey to identify touchpoints, pain points and opportunities for improving the customer experience.
Service Improvement
Develop the skills to continually improve services based on stakeholder feedback. Implement a culture of continuous improvement to enhance value over time.
Communication And Collaboration
Foster positive stakeholder relationships through effective communication and collaboration.
To order this course then click the "Book now" option and enter your details. We will then be in contact to establish a preferred start date and payment method. Unless your company has a credit account with us then we expect full payment prior to access being given to the course.
Licence
The customer is granted a non-exclusive non-transferable licence to access designated training material. Training material is supplied for the use of the registered student(s) only. Access licences are granted for an initial period of six months unless otherwise stated.
Cancellation & Transfers
Once an allocated e-Learning license has been accessed it cannot be cancelled or transferred.
On order, an exam voucher will be provided to enable the student to book a web-proctored, online exam at a time and date that suits them.
Prerequisites:
Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses,
Exam format:
The exam will be administered through PeopleCert's web-based exam driver.
Bite-sized learning modules
Experience e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Interactive & engaging content
Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
Self-directed learning
Take charge of your education. This self-directed learning format lets you choose your focus areas, empowering you to tailor your educational journey to your personal goals.
Learn at your own speed
Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
Real-time progress tracking
Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding, ensuring a solid grasp of the material as you progress.
Real-world case study approach
Benefit from the use of a real-world-based case study that guides you through using ITIL 4 during the whole project, from start to finish.
Structured learning checklist
Each module includes a detailed learning checklist, guiding you through the course structure and ensuring you cover all key topics.
Embedded ITIL 4 glossary
Access the official ITIL 4 glossary anytime, embedded within the course. This handy resource is a valuable tool for quick reference and deepening your understanding of ITIL 4 terminology.
Seamless Canvas integration
Delivered via the Canvas Learning Management System, this course offers a seamless, user-friendly learning experience.
ITIL®4 Specialist - Drive Stakeholder Value e-Learning |