This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be... READ MORE
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This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.
In association with ITSM Zone.
6 easy to absorb modules covering terminology, structure, concepts and value.
Lessons in this course...
Course Introduction
Module 1: Introduction to ISO/IEC20000
Module 2: Service management system general requirements
Module 3: Service delivery and relationship processes
Module 4: Design, transition, control and resolution processes
Module 5: Audits
Module 6: Exam preparation
ISO20000 Foundation |