Pragmatic Continual Improvement Workshop
1-Day (Virtual Training)

Making CI part of the day job … Continual Improvement provides IT organisations with the mechanism to drive improvements to processes, technologies and ways of working to enhance their service delivery capability. Importantly this can also strongly influence customer satisfaction as it delivers…  READ MORE

Price: £350 *

  • Course:WS-CI ( £350 )

(Prices exclude VAT which will be added at the prevailing rate.)

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Pragmatic Continual Improvement Workshop (Virtual Training)

Description

Making CI part of the day job

Continual Improvement provides IT organisations with the mechanism to drive improvements to processes, technologies and ways of working to enhance their service delivery capability. Importantly this can also strongly influence customer satisfaction as it delivers proactive service improvements and those little extras that the customer didn't expect to demonstrate your ‘value add’ as their IT service provider.

Purpose:

  • Look at Best Practice guidance
  • Help you identify shortcomings, differences, and gaps
  • Identify opportunities for getting started
  • Provide pragmatic approaches to make Continual Improvement part of the day job
  • Adopt and adapt approaches for your organisation

 

Benefits

 Benefits include:

  • The opportunity to quickly understand the key tenants of CI, the benefits it can bring to your organisation, and how to get started
  • Understanding the importance of the workplace environment in creating and sustaining the culture of Continual Improvement
  • Discover how to exploit your people’s insight, knowledge, and skills to drive improvements to processes and tools and over time improve the efficiency and effectiveness of the IT services delivered to your customers
  • To learn how to create a baseline assessment for CI activities, create measurable targets associated with these, and how to plan for improvements accordingly
  • The opportunity to sense check existing company thinking, plans, and decisions considering industry best practice.

Topics

  • Challenges with Continual Improvement
  • The importance of Continual Improvement
  • Creating the workplace environment
  • Supporting concepts, guidance, and frameworks
  • Identifying low cost/no cost improvements
  • Using the Continual Improvement Model
  • Assessments
  • Recognition
  • Measurement & Reporting
  • Marketing and promoting the benefits
     

Availability and pricing for Pragmatic Continual Improvement Workshop:

Dates for this course are available on request. Please Contact Us for details.