VeriSM™ Foundation
Three-Days

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a... READ MORE

Price: £1,165 * (including exam)

Course:VSM-FC ( £950 )
Exam:VeriSM™ Foundation ( £215 )

(Prices exclude VAT which will be added at the prevailing rate.)

VeriSM™ Foundation

Description

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes.

It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value. The Foundation Certificate is a direct introduction to VeriSM™ and service management for the digital age.

Taget Audience

All professionals and organisations involved in delivering value to customers through the delivery, development, operation and / or promotion of services. VeriSM™ is designed to build modern and fundamental service management skills and knowledge to enable individuals to fully and effectively participate in a service organisation and to deliver value to the consumer.

If you already have an IT Service Management qualification (e.g. ITIL Foundation or ISO20000) then you may wish to consider the one-day course VeriSM™ Plus:

www.sysop.co.uk/training-courses/supporting-frameworks/438/verism-plus

Topics

The Service Organization

Organisational context
- Define key elements of an organization
- Define how to optimise organisational interactions
Organisational governance
- Define the elements of organizational governance (evaluate, direct, monitor)
- Explain how governance “flows” through an organization
Digital transformation
- Define the impact of new technology on organizations
- Describe the impact of digital transformation on service management

Service Culture

People and Organisational Structure
- Define a service culture
- Explain the elements of a service culture
Organisation structure
- Define the differences between a leader and a manager
- Explain the competencies of the service management professional
- List the elements of a well-functioning team
Service management challenges
- Explain methods to overcome team challenges (silos, virtual teams)
- Explain the challenges of managing consumers
- Describe the elements of communication
  Explain organisational change principles

The VeriSM™ Model

Define the elements of the VeriSM™ model
Explain how VeriSM™ re-defines service management
Explain how VeriSM™ uses the management mesh to create and
stabilize services
Explain the elements within each of the four stages of the VeriSM™ model
- Define
- Produce
- Provide
- Respond
Adapting the VeriSM™ model
- Define the process of selecting and integrating management practices.
- Explain the characteristics of successful operating models

Progressive Practices

Indicate the success factors for adopting progressive management
practices
Clarify the key concepts and when to apply Agile, DevOps, SIAM™, Lean as a management practice

Innovative Technologies

Impact of Technology
- Summarize the implications of technology on service management
- Explain the benefits of cloud, virtualization, and automation
- Explain the impact of big data, internet of things, mobile computing,bring your own device on service management
- Describe serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization

Getting Started with VeriSM™

Identify how to get started
Describe how to move from reactive to proactive operations

Exam

60 minutes (1 hour) 'closed book'
40 multiple choice questions
Pass mark is 65% (26/40)

Dates For VeriSM™ Foundation

Dates for this course are available on request. Please Contact us for details.

Availability and pricing for VeriSM™ Foundation: