ITIL®4 module insight webinar - Direct, Plan & Improve
1-Hour

Details

In this one-hour webinar, Adam Sawle, provides an insight into the ITIL4 Strategist – Direct, Plan and Improve module.

Clear direction, effective planning and a commitment to improvement are all necessary components of an effective IT organization. Direction helps to create and shape an action plan. Planning is arranging a method of achieving an end, or creating a detailed programme of action. Improvement enhances the ability of a product or service to deliver value.

The Direct, Plan and Improve module explores and explains principles, methods, and techniques that can be universally used to direct, plan, and improve. This webinar from our “ITIL4 Insight” series will introduce some of these concepts, many of which are often overlooked leading to unsuccessful change initiatives.

Specifically, the webinar will cover:

• An introduction to the ITIL4 framework
• The ITIL4 Qualification Scheme
• Brief tour of:
  • Governance, risk & compliance
  • Continual Improvement
  • Communication & Organizational Change Management
  • Measurement & Reporting
• Direct, Plan and Improve course content
• Target audience
• Questions

For further information on the Direct, Plan and Improve module then click here:

• Direct, Plan and Improve