ITIL®4 update (June 2023)
1-Hour (Virtual Training)

Description

Over the last few months, a number of PeopleCert announcements have been made regarding new courses & qualifications, the need to recertify after 3 years, exam arrangements, plus more. Sysop are therefore hosting this event to keep our clients fully informed of these exciting developments.

It is surprising that ITIL®4 has now been around for over 4 years and has already been well received. These latest announcements add in even more value and we will explore this in detail on this event, allowing for feedback on the progress made so far and potentially what next.

Agenda

• The ITIL Qualification scheme
• ITIL Specialist modules:
  • Sustainability in Digital & IT
  • Acquiring & Managing Cloud Services
  • IT Asset Management
  • Business Relationship Management
• ITIL Practice modules:
  • Monitor, Support & Fulfil
  • Plan, Implement & Control
  • Collaborate, Assure & Improve
• Recertification
  • What it means.
  • How Sysop can support you.
• ITIL Overview
• ITIL Maturity Assessment
• Demonstrating IT Value workshop
• Your feedback
• Q&A
   

This webinar be hosted on our Microsoft Teams platform.