In partnership with PeopleCert, we offer ITIL®4 Digital & IT Strategy e-learning and e-learning+ training. Included in this package are the following: Official ITIL4 Digital & IT Strategy eBook Exam voucher inclusive of web-proctoring service 6 months access to... READ MORE
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In partnership with PeopleCert, we offer ITIL®4 Digital & IT Strategy e-learning and e-learning+ training. Included in this package are the following:
ITIL4 Digital & IT Strategy e-Learning+ (click here for details)
The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of IT-enabled service in the digital economy. A key aspect to the digital economy is digital technology, the changes created by which requires organizations to work differently – the need for an effective Digital & IT Strategy being clear.
What is ITIL4 Leader: Digital & IT Strategy
ITIL 4: Digital and IT Strategy is part of the ITIL 4 Strategic Leader designation. Digital and IT Strategy is a compilation and discussion of approaches and practices employed by business professionals who are navigating a landscape that is volatile, uncertain, complex, and ambiguous (VUCA).
The premise of ITIL 4: Digital and IT Strategy is that all organizations exist to provide products and/or services that other people need, and they need to do so efficiently and at a desired level of quality. An organization’s strategy defines how it achieves this.
In a digitally enabled world, people need different products and services, and
organizations can fulfil their customer’s needs faster and better. Each new technology offers new opportunities and capabilities. A digital and IT strategy defines which of those opportunities and capabilities will best enable the organization to meet its purpose and remain viable.
Organizations need to change as rapidly as the environment around them. These changes usually lead to flatter organizational structures, more responsive operations, and faster decision-making.
Who is ITIL4: Digital & IT Strategy for?
ITIL 4: Digital and IT Strategy was written for business leaders who understand that the future of their organization depends on how they use digital and information technology.
Many of these leaders are IT managers who are learning to augment their technical expertise with business understanding. Others are business leaders who must learn how to harness the disruptive power of digital and information technology.
The publication is a guide for executives that explains how to ensure short-term results while planning for long-term viability. The content provides practical ideas and tools for defining the vision and strategy of the organization, and then implementing it through effective organizational change. The book also provides an overview of the capabilities needed in digital organizations.
The guidance will be useful to business analysts, steering committee members, enterprise architects, senior business managers, vendor managers, business relationship managers, and service management leaders.
Crafting a Digital Vision and Strategy
Develop the skills to assess internal and external factors when crafting a digital vision and cross-organisational strategy. Gain a deeper understanding of the evolving landscape of modern service economies and why organisations need to adapt their strategies to stay competitive.
Assessing Digital Strategy
Explore the impact and importance of a successful digital strategy on overall business success. Learn how digital strategy affects the various aspects of the business and how it can drive innovation and growth.
Operationalising Strategy
Discover how digital and IT strategies integrate into the ITIL 4 service value system and align with guiding principles. Learn to implement strategies effectively across the service value chain and leverage ITIL 4 practices for strategic success.
Responding to Digital Disruption
Gain insight into how to strategically position organisations against digital disruptors to remain relevant in the market. Learn to assess digital readiness, leverage technology to enhance operational performance and increase customer satisfaction.
Strategic Risk Management in VUCA Environments
Acquire the skills needed to identify, evaluate, and manage risks and opportunities inherent in operating in volatile, uncertain, complex, and ambiguous (VUCA) environments. Understand the nuances of managing risks in a digital business model and develop strategies to mitigate potential threats.
Evolving Service Delivery Models
Explore innovative approaches to service delivery in the digital era. Learn to adapt service delivery models to meet customers' evolving needs and leverage digital technologies to enhance efficiency and effectiveness.
Driving Organisational Change
Master the art of driving organisational change through digital and IT strategies. Learn how to align organisational culture, processes and structures with digital transformation initiatives to foster innovation and agility.
Optimising Customer Experience
Discover techniques for optimising the customer experience through digital and IT strategies. Learn to leverage technology and data insights to personalise customer interactions, streamline processes and deliver exceptional services.
Cultivating Digital Leadership
Develop leadership skills that are tailored to the digital landscape. Learn how to inspire teams, foster collaboration and navigate complex digital challenges to drive organisational success in the digital age.
To order this course then click the "Book now" option and enter your details. We will then be in contact to establish a preferred start date and payment method. Unless your company has a credit account with us then we expect full payment prior to access being given to the course.
Licence
The customer is granted a non-exclusive non-transferable licence to access designated training material. Training material is supplied for the use of the registered student(s) only. Access licences are granted for an initial period of six months unless otherwise stated.
Cancellation & Transfers
Once an allocated e-Learning license has been accessed it cannot be cancelled or transferred.
On order, an exam voucher will be provided to enable the student to book a web-proctored, online exam at a time and date that suits them.
The assessment process for this modules comes in 2 parts.
Part 1: Practical assignment
Part 2: Multiple choice exam
Prerequisites:
Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses.
Bite-sized learning modules
Experience e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Interactive & engaging content
Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
Self-directed learning
Take charge of your education. This self-directed learning format lets you choose your focus areas, empowering you to tailor your educational journey to your personal goals.
Learn at your own speed
Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
Real-time progress tracking
Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding, ensuring a solid grasp of the material as you progress.
Real-world case study approach
Benefit from the use of a real-world-based case study that guides you through using ITIL 4 during the whole project, from start to finish.
Structured learning checklist
Each module includes a detailed learning checklist, guiding you through the course structure and ensuring you cover all key topics.
Embedded ITIL 4 glossary
Access the official ITIL 4 glossary anytime, embedded within the course. This handy resource is a valuable tool for quick reference and deepening your understanding of ITIL 4 terminology.
Seamless Canvas integration
Delivered via the Canvas Learning Management System, this course offers a seamless, user-friendly learning experience.
Dates for this course are available on request. Please Contact us for details.
Dates for this course are available on request. Please Contact us for details.