In partnership with PeopleCert, we offer ITIL®4 Monitor, Support & Fulfil e-learning and e-learning+ training. Included in this package are the following: Official ITIL4 Practice guides Exam voucher inclusive of web-proctoring service 6 months access to comprehensive,... READ MORE
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ITIL4 Monitor, Support & Fulfil eLearning (click here for more details)
The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams.
The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these Practices. These are namely: ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.
ITIL 4 Specialist: Monitor, Support and Fulfil enables professionals to:
Key concepts
Understand the purpose and key concepts of the Monitor, Support, and Fulfil practices, elucidating their importance in maintaining, supporting, and delivering IT services effectively.
Practice success factors
Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and maturity of the Monitor, Support, and Fulfil practices in achieving service excellence.
Practice processes
Explore processes, including key activities, and learn how to integrate them into your organisation's value stream to ensure seamless monitoring, robust support, and efficient fulfilment of IT services.
Roles and competencies
Focus on key roles within the Monitor, Support, and Fulfil practices, and understand how to position the practices effectively within your organisation. Develop the necessary competencies for monitoring services, providing support, and fulfilling service requests.
Information and technology
See how Information and Technology can support and enable the Monitor, Support, and Fulfil practices to deliver improvements, providing tools and systems for effective monitoring, support, and fulfilment operations.
Partners and suppliers
Explore the role of partners and suppliers in the Monitor, Support, and Fulfil practices, understanding how to collaborate effectively to enhance service monitoring, support, and fulfilment processes.
The ITIL Capability model
Discover how the capability criteria support the practices' capability development, ensuring alignment with industry best practices and organisational requirements for effective monitoring, support, and fulfilment.
Practice success
Learn strategies for succeeding with the Monitor, Support, and Fulfil practices and understand how they are supported by the ITIL guiding principles, ensuring the establishment of efficient and effective IT service management practices to achieve business goals.
To order this course then click the "Book now" option and enter your details. We will then be in contact to establish a preferred start date and payment method. Unless your company has a credit account with us then we expect full payment prior to access being given to the course.
Licence
The customer is granted a non-exclusive non-transferable licence to access designated training material. Training material is supplied for the use of the registered student(s) only. Access licences are granted for an initial period of six months unless otherwise stated.
Cancellation & Transfers
Once an allocated e-Learning license has been accessed it cannot be cancelled or transferred.
Bite-sized learning modules
Experience e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Interactive & engaging content
Dive into an interactive environment filled with multimedia elements, quizzes, and activities that make your journey through the course thoroughly engaging and enriching.
Self-directed learning
Take charge of your education. This self-directed learning format lets you choose your focus areas, empowering you to tailor your educational journey to your personal goals.
Learn at your own speed
Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
In-depth case studies
Benefit from a wealth of case studies that provide real-world context and practical knowledge. These case studies are designed to deepen your understanding and guide your learning.
Real-time progress tracking
Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding, ensuring a solid grasp of the material as you progress.
Structured learning checklist
Each module includes a detailed learning checklist, guiding you through the course structure and ensuring you cover all key topics.
Embedded ITIL glossary
Access the official ITIL glossary anytime, embedded within the course. This handy resource is a valuable tool for quick reference and deepening your understanding of ITIL terminology.
Seamless canvas integration
Delivered via the Canvas Learning Management System, this course offers a seamless, user-friendly learning experience.
On order, an exam voucher will be provided to enable the student to book a web-proctored, online exam at a time and date that suits them.
Prerequisites:
Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses,
Exam format:
Candidates must have passed the ITIL4 Foundation examination to attend this course.
The exam will be administered through PeopleCert's Web Exam driver.
ITIL®4 Combined Practitioner - Monitor, Support & Fulfil e-Learning+ |