ITIL® 4 Practitioner: Deployment Management
1-Day

The ITIL 4 Deployment Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Deployment Management Practice. It is intended to provide candidates with best practice guidance on how to move new or changed...  READ MORE

Price: £600 * (including exam)

  • Course:ITIL4-PRAC-DM ( £495 )
  • Exam:ITIL Practitioner ( £105 )

(Prices exclude VAT which will be added at the prevailing rate.)

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ITIL® 4 Practitioner: Deployment Management

Description

The ITIL 4 Deployment Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Deployment Management Practice. It is intended to provide candidates with best practice guidance on how to move new or changed hardware, software, documentation, processes, or any other component to live environments..

The ITIL 4 Deployment Management Practice module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Deployment Management Practice publication.

ITIL 4 Practitioner: Deployment Management enables professionals to:

  • Deploy or remove products, services, and service components from or to different controlled environments, including development, integration, production, test, staging and live environments
  • Effectively remove products and services from designated environments
  • Establish and maintain effective approaches to the deployment of services and service components across the organisation
  • Ensure the effective deployment of services and service components in the context of the organisation’s value streams
  • Measure, assess and develop the Deployment Management practice capability in their organisation by using the ITIL Maturity Model.

Contents

The key concepts of the practice

  • Explain the purpose of the practice
  • Describe the PSFs & key metrics of the practice

Explain the key terms/concepts:

  • environment
  • continuous integration
  • continuous delivery
  • continuous deployment

The processes of the practice

  • Describe inputs and outputs of the processes
  • Describe the key activities of the processes
  • Know how to integrate the practice in the organization’s value streams

The roles and competences of the practice

  • Describe the responsibilities of the key roles of the practice:
    • deployment manager
    • deployment practitioner
  • Know how to position the practice in the organizational structure

How information and technology support and enable the practice

  • Explain the tools application
  • Apply the recommendations on automation

The role of partners and suppliers in the practice

  • Explain the dependencies of the practice on third parties
  • Explain how partners and suppliers can support the practice

How the ITIL capability model can be used to develop the practice

  • Explain how capability criteria support the practice capability development

The recommendations for the practice success

  • Understand the recommendations for deployment management success and how they are supported by the ITIL guiding principles

Exam

  • 30 minutes closed book exam
  • 20 multiple choice questions (each one being worth 1 mark)
  • Pass mark 13 out of 20 or 65%.
  • Candidates must have passed the ITIL4 Foundation examination or be an ITIL4 Managing Professional to attend this course.

Dates For ITIL® 4 Practitioner: Deployment Management

VIRTUAL training

  • 06 March 2025
  • 05 June 2025

    • To book any of these dates, please see below.

Availability and pricing for ITIL® 4 Practitioner: Deployment Management:

Please Note: Exam fees (where applicable) are included in the prices quoted.

06 March 2025 - VIRTUAL training

£600

05 June 2025 - VIRTUAL training

£600