The Service Desk Manager (SDM) qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. SDM provides a thorough understanding of service desk management and leads to a globally recognised qualification. An SDM... READ MORE
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The Service Desk Manager (SDM) qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. SDM provides a thorough understanding of service desk management and leads to a globally recognised qualification.
An SDM certified professional will be able to demonstrate:
Who is it for?
This qualification is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation. It is suitable for those with at least three years experience in a service desk environment.
Examples of professional job titles include:
The following topics are covered on the SDI Managers course:
Prerequisites for passing the exam will include a working knowledge and understanding of the demands placed on a service desk, the standard process requirements for many support operations and the technology available to service desk staff. Individuals should not attempt to take the exam unless they:
ITIL® Managing Professional certification.
To book any of these dates, please see below.
Please Note: Exam fees (where applicable) are included in the prices quoted.
17-20 February 2025 - VIRTUAL training |
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23-26 June 2025 - VIRTUAL training |