ISO 20000 Foundation Course

IT service management describes the design, delivery, support, and improvement of IT-related services to support business outcomes. The international standard for service management, ISO/IEC 20000-1:2018, defines the requirements for establishing, implementing, maintaining,... READ MORE

Price: £1,210 * (including exam)

Course:ISO2KCT ( £950 )
Exam:ISO 20000 Foundation ( £260 )

(Prices exclude VAT which will be added at the prevailing rate.)

ISO 20000 Foundation Course

Description

IT service management describes the design, delivery, support, and improvement of IT-related services to support business outcomes. The international standard for service management, ISO/IEC 20000-1:2018, defines the requirements for establishing, implementing, maintaining, and
continually improving a service management system (SMS). The SMS makes it clear what is essential to managing the service lifecycle: one must plan, design, transition, deliver and improve services. As services meet the agreed requirements, value is delivered to customers, users and the organization providing those services.

This EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification describes the key information and concepts for IT service management based on ISO/IEC 20000-1:2018. This course builds the fundamental skills and knowledge enabling one to participate in
organizational teams working within service management. The emphasis is on the service management system and service management processes, specifically, the core concepts and basic terminology of IT service management based on ISO/IEC 20000-1:2018.

Successful completion of the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 is recommended for the EXIN IT Service Management Specialist based on ISO/IEC 20000:2018. The Specialist is strongly focused on the practical skills necessary to deploy a service management system and ensure its ongoing relevancy, maintaining, and improving as necessary, its alignment to the defined service management policy and other organizational
policies and plans.

Content

Introduction to IT Service Management
- Core Concepts of IT Service Management
- Core Concepts Surrounding ISO/IEC 20000-1:201
Service Management System (SMS)
- Critical Elements of a Service Management System
- Core Concepts of the Service Management System
The Operation of the Service Management System
- Service Portfolio Processes (Service Catalog Management, Asset Management, Configuration Management)
- Relationship and Agreement Processes (Business Relationship Management, Service Level Management, Supplier Management)
- Supply and Demand Processes (Budgeting and Accouting for Services, Demand Management, Capacity Management)
- Service Design, Build and Transition Processes (Change Management, Release and Deployment Management)
- Resolution and Fulfilment Processes (Incident Management,
- Service Request Management, Problem Management)
- Service Assurance Processes (Service Availability Management,
- Service Continuity Management, Information Security Management)

Target Audience

EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 is intended for everyone playing a role or having an interest in service management.

The target group includes, but is not limited to:

managers;
business and supervisory staff;
team leaders;
service designers;
IT architects and/or planners;
IT consultants;
IT audit managers/auditors;
IT security managers/officers;
project/program managers;
suppliers, lead suppliers and sub-contracted suppliers;
customers of service providers.

Exam

Examination type: Multiple-choice Questions
Number of questions: 40
Pass mark: 65%
Open book: No
Notes: No
Electronic equipment/aides permitted: No
Exam duration: 60 minutes

Dates For ISO 20000 Foundation Course

Dates for this course are available on request. Please Contact us for details.

Availability and pricing for ISO 20000 Foundation Course:

Dates for this course are available on request. Please Contact us for details.